Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an operator we haven't covered yet? This page explains how to reach Online Casino Malaysia and what kind of enquiries we can actually help with.
What We Can Help With
Online Casino Malaysia compares online casinos for players in Malaysia, focused on the things that matter before you sign up anywhere — game selection, bonus terms, payment methods, licensing and support quality. If your enquiry touches on any of the following, we want to hear from it:
- Corrections or updates to information on an operator we've reviewed, such as BK8, Gembet, We88 or any other site listed on this page
- Questions about how we compile our rankings or score online casinos
- Suggestions for an operator you think deserves a review
- Feedback on the site itself — broken links, outdated pages or anything unclear
- General questions about how online casino comparisons work in the Malaysian market
What We Can't Help With
We are a review and comparison site, not a casino operator. That means a few things fall outside what our team can resolve directly:
- Account issues, deposits or withdrawals — if you have a problem with your balance, a bonus, or a payment at one of the sites listed here, you'll need to contact that operator's own support team directly. We don't hold player funds and can't access individual accounts.
- Disputes with an operator — we can note a pattern of complaints in our research, but we can't intervene in or resolve an individual dispute between a player and a casino.
- Gambling-related harm or urgent support — if gambling is causing you or someone you know difficulty, our Responsible Gambling page lists tools and support services that are better placed to help than a comparison site.
Before You Reach Out
A lot of common questions are already answered elsewhere on the site, so it's worth a quick check first:
- Bonus terms, wagering requirements and offer conditions are covered in each individual operator write-up on our rankings page
- Our review process — the criteria we use to score licensing, payments, games and support — is explained on the same page
- General background on how we operate and why we cover this market is on our About Us page
- The rules that govern use of this site, including how our affiliate links work, are set out in our Terms and Conditions
A Note on Independence
Online Casino Malaysia may earn a commission when a reader signs up with an operator through a link on this site. This doesn't affect how we rank or review anyone — no casino can pay for a better score, and any message you send us about an inaccurate claim or an outdated bonus figure is treated the same regardless of whether that operator advertises with us.
Response Times and What to Include
When you get in touch, it helps to be specific: name the operator, the page you were reading, and exactly what looked wrong or missing. Vague messages take longer to action. We review incoming messages regularly, but as a small editorial team we can't guarantee an instant reply, particularly for detailed research requests.
Age and Eligibility Reminder
Online Casino Malaysia is intended for readers aged 21 and over. If you're contacting us on behalf of someone younger, or with a query related to underage gambling, please direct that to the operator involved and to the appropriate regulatory or support body rather than to this site.